Our Commitment to You
Crown Publishers UK (“we”, “us” or “our”) is an independent book publishing and author services company, headquartered in London and operating at crownpublishers.co.uk. We provide book publishing, professional editing, ghostwriting, fiction ghostwriting, book cover design, formatting, book marketing, author website development, book printing and book video trailer services.
This Privacy Policy explains how we collect, use, disclose and safeguard your personal information when you visit our website or engage our services. By using our website or services, you consent to the practices described here.
Information We Collect
We collect information in order to provide, improve and personalise our services. This includes:
- Personal Identification: Your name, email address and phone number, provided through our enquiry forms, consultations or service agreements.
- Project Information: Manuscript drafts, outlines, story concepts, memoirs, biographical detail and any other creative material you share with us.
- Payment Information: Billing details, handled by secure third-party payment processors. We do not store full card numbers on our servers.
- Communication Records: Emails, messages and call notes relating to your project.
- Usage Data: IP address, browser type, pages visited, time spent on the site and referring URLs, collected automatically through cookies and analytics tools.
- Voluntary Submissions: Testimonials, reviews and anything else you choose to send us.
How We Use Your Information
Your information is used to deliver our publishing services and to maintain our working relationship with you. Specifically, we use it to:
- Process enquiries, project agreements and payments.
- Assign and coordinate the right editors, designers, writers and marketers for your book.
- Send you project updates, drafts, revisions and delivery milestones.
- Respond to your questions and provide support throughout the project.
- Send service announcements and, where you have agreed to it, promotional offers.
- Understand how our website is used so we can improve it.
- Meet our legal obligations and enforce our agreements.
Confidentiality of Your Work
We take the confidentiality of your creative work extremely seriously. Every manuscript, concept, personal narrative and project file you share with us is treated as strictly confidential. Our team is bound by non-disclosure obligations and will not share your work with anyone who is not authorised to see it.
As a publishing and ghostwriting company, we understand that your ideas and your stories are your most valuable intellectual property. We will never publish, share, sell or otherwise disclose your project materials without your explicit written consent.
Sharing Your Information
We do not sell, rent or trade your personal information. We share it only in the following limited circumstances:
- Service Partners: Trusted third parties who help us deliver your project — payment processors, cloud storage providers and distribution or print platforms such as Amazon KDP and IngramSpark — all bound by confidentiality obligations.
- Legal Compliance: Where we are required to by law, court order or a request from a government authority.
- Business Transfers: In the event of a merger, acquisition or sale of assets, your information may transfer as part of that transaction, and we will give you notice.
- With Your Consent: For example, publishing your testimonial on our website once you have agreed to it.
Cookies & Tracking Technologies
Our website uses cookies and similar technologies to improve your browsing experience, analyse traffic and show relevant content. The cookies we use fall into three groups:
- Essential Cookies: Needed for the website to work properly.
- Analytics Cookies: Help us understand how visitors move through the site.
- Marketing Cookies: Used to show relevant promotions and measure how well a campaign performed.
You can disable cookies in your browser settings, though some parts of the site may not work as intended if you do.
Data Security
We use industry-standard security measures — SSL encryption, secure servers and restricted access controls — to protect your personal information from unauthorised access, alteration, disclosure or destruction.
We take every reasonable precaution, but no method of electronic transmission or storage is completely secure. If you suspect any unauthorised access to your information, please contact us immediately at info@crownpublishers.co.uk.
Your Rights
Under UK data protection law you have the right to:
- Access the personal data we hold about you.
- Ask us to correct information that is inaccurate or incomplete.
- Ask us to delete your personal data, subject to any legal obligations we have to retain it.
- Opt out of marketing communications at any time.
- Complain to the Information Commissioner’s Office (ICO), the UK’s data protection regulator.
To exercise any of these rights, email us at info@crownpublishers.co.uk.
Children’s Privacy
Our services are intended for people aged 18 and over. We do not knowingly collect personal information from children. If you believe we have collected such information, please contact us and we will delete it promptly.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or in the law. When we do, we will update the effective date at the top of this page. Continuing to use our services after a change means you accept the revised policy.
Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please get in touch:
Crown Publishers UK is your end-to-end publishing partner. From first idea to a published, actively marketed book, we handle the craft so you keep the story.